Conditions of Use

CUSTOMER BILL OF RIGHTS:

We believe that all customers receiving services from Grand Mesa Medical Supply LLC (GMMS) should be informed of their rights.  Therefore, you are entitled to:

   Be treated with dignity, courtesy, and respect.

   Receive reasonable coordination and continuity of service from referring agency for home medical equipment services.

  Be fully informed of GMMS policies, procedures, and charges for services and equipment, including eligbility for third party reimbursement.

  Receive an explanation of all forms yor are requested to sign.

  Receive home medical equipment and services regardless of race, religion, color, sex, sexual preference, national origin, age or disability.

  Receive proper identification of name and title from personnel providing service.

  Participate in decisions concerning home medical equipment needs, including the right to refuse service within the confines of the law.

  Have all records (except as otherwise provided for by law or third party payor contract) and all communications, written or oral, between customers and health care providers treated confidentially.

  Access all health records pertaining to the customer and the right to challenge and have the records corrected for accuracy.

  Express dissatisfaction and sugget changes in any service without corcion, discrimination, reprisal, or unreasonable interruption in service.

  Receive information on GMMS's mechanism for receiving, reviewing, and resolving yor complaints or concerns.

  Be assured that your rights are honored by GMMS staff.

  Be informed of all responsibilites regarding home medical equipment usage and services.